Tigo Tanzania Marks Customer Care Service Week with Several New Changes

Tigo Tanzanianmarked this year’s customer service week with pomp and fanfare. The Tigo customer care team kicked off with a short walk along the streets in Dodoma, then commence an official launch of the CSW week at the Tigo shop located near the Nyerere square. The week will also include activities in Dar es Salaam where senior Tigo executives will man the customer care call center for a few hours where they will respond to customer queries.

The week-long celebration will align with this years’ theme: “The Power of Service” which brings to light how the customer care team managed to adapt from working in an office to working remotely during the pandemic.

Speaking today at the Tigo Dodoma shop, Tigo Head of Customer Service, Mwangaza Matotola said that the week will be marked by showcasing Tigo’s excellent customer services and customer care providers. 

“This year we seek to embody the renowned Tigo Tanzania hospitality, and our focus on customer service this week comes in recognition of the fact that our customer service agents are the face of our business. From the moment a customer query is received, to the moment it is solved, our customer service agents work hard to ensure everyone’s needs are met with positivity and happiness.

As per this years’ theme, at Tigo, we focus on the power of service, how we adapted to change due to COVID-19, and this is why we insist on giving reliable and efficient services to our customers daily, this was demonstrated by our customer care teams in different regions across the country.”

Mwangaza Matotola, Head of Customer Service, Tigo

Tigo’s customers are encouraged to visit Tigo shops and access other digital platforms; Call Center, WhatsApp, Instagram, Twitter, and Facebook channels when they need help. They will be attended to by a well-trained and professional team.

The week-long celebration is the result of Tigo’s commitment to enhancing employee engagement. In addition to the participation of the senior executive team, all customer service agents across Tigo shops and call-center will receive a cake of appreciation and other accolades for their hard work and continued service and dedication to bringing positivity and happiness to all Tigo customers across the country.

“Customer satisfaction and feedback is the bedrock of our operations. We believe that the day we cease to evaluate our business and how our service affects customers is the day we lose the essence of our existence. That is why, we continuously rededicate ourselves to serving our customers and enhancing our operations.”

Tigo Head of Customer Service, Mwangaza Matotola