Movate Expands Digital Customer Experience Portfolio with TSD Global Acquisition

Movate, a digital technology and customer experience (CX) services provider, have announced the acquisition of TSD Global, a leading international provider of outsourced sales and customer experience services. As a leader and disruptor harnessing cutting-edge technologies like GenAI, this acquisition marks an evolutionary milestone for Movate, broadening its footprint and enriching its digital customer experience service portfolio with a strategic client base.

With decades of experience in customer experience services and a team of over 1,000 well-trained, experienced professionals spread across the US, Philippines, and South Africa, TSD Global boasts of a 30-year track record as a trusted partner for blue-chip organizations.

This acquisition seamlessly aligns with Movate’s global strategy, with deep investments in disruptive technologies to offer best-in-class services at scale. With an AI-centric services approach, unique differentiated offerings and innovative pricing models, Movate is well-positioned for rapid expansion through the integration of TSD Global’s large clients and outbound service capabilities.

TSD Global’s solid credentials delivering differentiated sales and CX services to large and marquee technology clients perfectly complement Movate’s vision and capabilities. From the first day of our association, we have seen a great cultural fit and value system alignment between the companies. The inclusion of TSD into the Movate family will help strengthen our global delivery footprint and amplify our capacity to deliver revenue-generating outbound services, thereby enriching the business value we provide to our customers. Our strategic investments and a collaborative, AI-powered approach, position us well to together deliver tangible growth and an unmatched value proposition for all stakeholders.

Sunil Mittal, CEO, Movate

Our vision has always revolved around creating a seamless digital customer experience journey and fostering innovation for our clients. In Movate, we have discovered the ideal home where our shared vision and values converge. The acquisition process was remarkably smooth and collaborative, a testament to the synergy between our teams. As we embark on this new chapter, we look forward with excitement to times ahead, knowing that this is not just a merger of businesses, but a fusion of cultures – a truly great fit!

Anthony Vesho, President, TSD Global

Last year, Movate, a portfolio company owned by Capital Square Partners, acquired Directly OnDemand, a gig peer-to-peer expert services platform, enhancing its portfolio with an AI-powered services platform and significantly impacting the gig customer experience landscape. Building on this momentum, the company recently unveiled Movate Athena, a cutting-edge GenAI platform engineered to catalyze business transformation. These developments have positioned Movate well to maintain strong organic growth and have facilitated the expansion of its digital capabilities and geographical reach through strategic enablers.