Vodacom South Africa Announces Annual Tariff Adjustments, Prioritizing Customer Value

Vodacom South Africa has announced annual price adjustments to postpaid and fibre tariffs that will become effective from 1 April 2024. This year’s adjustment equates to an average increase on a customer’s total bill of 4.6%, which is lower than the 5.3% increase in headline inflation announced by Stats SA for January.

The decision comes at a time when Vodacom continues to invest heavily into maintaining network resilience to deliver an enhanced customer experience and in response to various challenges faced by the industry that has resulted in increased operational costs for operators including base station vandalism and battery theft, loadshedding, currency weakness and high inflation.

We are fully alert to the financial pressures on customers caused by the high cost of living and remain committed to delivering innovations that enhance the value we deliver to customers to help alleviate cost of living pressures. To help cushion customers from impacts of higher increases, the likes of insurance premiums, hardware and device costs, valued-added-services (VAS), out-of-bundle (OOB) rates remain unchanged.

Rishaad Tayob, Consumer Business Director, Vodacom South Africa

Additionally, customers on selected RED Integrated and RED VIP plans get up to 11% extra data, whereas customers on Flexi plans continue to get additional airtime, to enable them to stay connected on SA’s most reliable network.

Postpaid tariffs, recurring and once-off bundles will be adjusted by an average of 8%, during the month of May 2024 while fibre customers can expect a 5% average increase on selected fibre plans.

Vodacom stated that they are proud to be ranked as ‘SA Most Reliable Network and ‘Best in Test’ as certified by independent benchmarking organisation umlaut, part of Accenture. This is testament to the company’s commitment to deliver exceptional connectivity for the good of people, planet and possibilities, while reaffirming its purpose of connecting South Africans for a better future.

We remain committed to contributing to the growth and resilience of the country’s economy while offering customers the best value, a robust network, affordable pricing structure as well as an exceptional customer experience. 

Rishaad Tayob, Consumer Business Director, Vodacom South Africa