Zambia’s Telecom Sector Hit Hard by Severe Loadshedding Crisis

The telecommunications sector, a key economic driver for Zambia, is grappling with severe challenges due to unprecedented loadshedding, according to the Global System for Mobile Communication Association of Zambia (GSMAZ).

In a recent press statement, GSMAZ highlighted that the sector, which includes major operators like MTN, Zamtel, and Airtel, is experiencing significant disruptions. With over 3,500 towers connected to the national grid, prolonged power outages have compromised the quality of service. Despite having backup generators, the extended loadshedding hours—reaching up to 13 to 14 hours daily—have strained resources. The generators, initially designed to provide power for up to four hours, now require constant refueling and frequent maintenance, leading to substantial additional costs and logistical challenges.

GSMAZ has assured customers that efforts are underway to mitigate the impact. Collaborations with tower partners, regulators, and other stakeholders aim to find sustainable solutions to reduce downtime. In the medium to long term, the deployment of solar system backup power solutions is being explored. Meanwhile, reliance on existing backup power systems continues.

GSMAZ apologized for the inconvenience caused and reaffirmed their commitment to providing quality service despite the current challenges. They expressed confidence in Zambia’s resilience and the ability of all sectors to overcome these obstacles.

As Zambia faces the worst climate change effects in six decades, the telecom industry’s response to this crisis will be crucial in maintaining business growth and social development in the country.