Old Mutual Enhances Customer Experience with New Digital Solutions

Old Mutual has launched a suite of digital services designed to streamline how customers access information and request services. Emphasizing the importance of connecting with what matters, the company is encouraging clients to utilize its diverse digital offerings, including WhatsApp, USSD, and mobile apps, as well as a secure services website. These tools allow users to view their portfolios, download tax certificates, and make updates to their online profiles, providing a more convenient way to manage their financial information.

For those who may not be comfortable with digital platforms, Old Mutual has introduced an Interactive Voice Response (IVR) service. This telephonic option requires no prior registration and allows users to access the current value of their policies or funds. Customers can call 0860 70 00 00 and, after selecting appropriate options and entering their contract or policy numbers along with their date of birth, receive voice prompts detailing their most updated investment or policy values.

Additionally, Old Mutual is making it easier for customers to use their Rewards points through its mobile app. The app allows users to redeem their points seamlessly, enabling them to make in-store purchases at Old Mutual Rewards partners, buy vouchers, purchase airtime and data bundles, invest in qualifying Old Mutual products, and even donate to charities.

With these initiatives, Old Mutual is reinforcing its commitment to enhancing customer service and ensuring that clients can easily connect with their financial needs in today’s digital age.