MTN Mobile Money Launches Flexible Hybrid Loan Recovery Approach for Customers
MTN Mobile Money's Hybrid Loan Recovery Approach offers flexible repayment options and personalized support, empowering customers to manage finances, reduce stress, and enhance financial stability.
MTN Mobile Money has announced the launch of its Adaptive Hybrid Loan Recovery Approach, designed to support customers facing challenges with traditional automatic loan repayments. This new approach combines convenient automation with flexible loan repayments, giving customers more control over their Mobile Money wallets and easing the process for those who may struggle with the current system.
The Hybrid Loan Recovery Approach introduces a customer-focused model, giving customers flexible repayment options that best fit their financial situation and reduce the unnecessary stress of automatic loan deductions.
Key Features of the Hybrid Loan Recovery Approach include:
- Flexible Automated Collections: For customers who prefer automated payments, we’re enhancing flexibility so that they can manage timing and frequency. This will reduce unexpected deductions and help customers stay in control.
- Call Centre Agent Support: For customers needing additional support, MoMo call centre agents will offer personalized assistance, including education on repayment schedules and real-time guidance, to better address each customer’s unique needs.
- Reduced Financial Strain: This tailored approach is designed to make loan repayment more manageable, reducing financial stress and empowering customers to meet their commitments confidently, with a lower risk of default.
We know each customer’s financial journey is unique, and a rigid repay- ment process can sometimes add unnecessary challenges. With our Hybrid Loan Recovery Approach, we aim to offer customers more flexibility, support, and peace of mind. By giving them control over their repayments and ultimately their Mobile Money wallets, we’re helping them take posi- tive steps toward financial stability and fostering a more inclusive credit environment.
– Komba Malukutila, Managing Director, MTN Mobile Money
The Hybrid Loan Recovery Approach is part of an ongoing commitment to customer-centered solutions.
