Indosat, Ericsson & Google Cloud Unite to Power Indonesia’s Digital Future

This initiative marks a crucial milestone in Indosat’s digital transformation journey, enhancing service agility while reducing operational complexity. It also paves the way for Indosat to introduce new innovative business models that will empower Indonesia’s digital economy.

This commitment was formalized at Mobile World Congress (MWC) 2025 in Barcelona between Vikram Sinha, President Director and Chief Executive Officer of Indosat Ooredoo Hutchison, Andres Vicente, SVP and Head of Ericsson South East Asia, Oceania, and India, and Karan Bajwa, Presiden Google Cloud untuk Asia Pasifik. This collaboration aligns with Indosat’s greater purpose of empowering Indonesia and supporting the Indonesia 2045 vision through digitalization.

With the spirit of Gotong Royong in delivering world-class digital experiences, we are collaborating with Ericsson and Google Cloud to build a more intelligent BSS ecosystem. By leveraging AI and cloud-native technology, we are enabling cutting-edge business models that will drive growth across industries. Consolidating services into a single, scalable platform on Google Cloud allows us to create and deliver a stronger and more sustainable digital ecosystem for Indonesia.

– Vikram Sinha, President Director and Chief Executive Officer, Indosat Ooredoo Hutchison

Through this collaboration, Indosat, with support from Ericsson, will migrate its entire BSS stack to Google Cloud, integrated with a wide range of cloud-native solutions and applications from Ericsson’s Business and Operations Support Systems (OSS/BSS) portfolio, powering connectivity for its subscribers across Indonesia. This transformation will also help Indosat’s customers accelerate AI adoption at scale and enhance customer experiences in the era of seamless connectivity, thereby unlocking new opportunities in Indonesia’s digital economy. The move to a public cloud-based BSS platform on Google Cloud is part of a broader vision to unify all lines of business and brands under a single, future-proof system.

Our strategic collaboration with Indosat has a strong history, and we’re proud to support their evolution into the telco of the future. With Google Cloud’s workload-optimized infrastructure—which leverages Google’s expertise in building and operating highly available and highly reliable planetary-scale compute, storage, and networking systems to support services like Google Search, YouTube, Gmail, and more—companies like Indosat can stay ahead of their existing and emerging workloads’ ever-growing demands, especially as they innovate with AI. Indosat’s vision to transform with cloud and AI to develop new business models for Indonesia is significant. We’re committed to supporting them as a long-term partner, working together to achieve our shared goal of empowering Indonesian businesses.

– Karan Bajwa, President of Asia Pacific, Google Cloud

As part of the broader partnership, Indosat and Ericsson will explore future technology innovations to support Indonesia’s long-term digitalization efforts. This includes running Ericsson’s latest BSS components for Indosat on Google Cloud and demonstrating next-generation functionalities to drive efficiency and customer-centric innovations. The collaboration also aims to unify user experiences across all Indosat brands, ensuring seamless digital services for millions of users.

Indosat has already seen real success and achieved significant momentum in its transformative BSS journey, supported by Ericsson. It continues apace, with a clear goal of consolidating all business lines and brands into a single, cloud-based platform. The companies’ close collaboration gives Indosat access to the latest Ericsson Business and Operational Support Systems capabilities, boosted by AI throughout the portfolio, bringing significant enhancements to performance, cost efficiency, and time-to-market. Our partnership is a key step in accelerating Indonesia’s digital transformation and positioning Indosat as a leader in the telecom industry.

– Andres Vicente, SVP and Head, Ericsson South East Asia, Oceania, and India

The shift to a cloud-native BSS ecosystem will drive operational efficiency by reducing system complexity and lowering the Total Cost of Ownership (TCO). With a more flexible and AI-driven system, Indosat can quickly adapt to evolving market needs, offering more personalized and innovative services across prepaid, postpaid, and B2B segments. This vision of an AI-driven BSS stack is already the subject of a public commitment between Ericsson and Indosat, with the two companies agreeing in 2024 to explore the use of Generative AI (Gen AI) and Machine Learning (ML) to accelerate Data Management Platform (DMP) monetization and co-create innovative products that will deliver revenue uplift and improve time-to-market. Additionally, the use of Google Cloud’s open, secure, and workload-optimized cloud infrastructure enhances scalability and further accelerates time-to-market, building on Indosat’s ongoing AI collaboration  with Google Cloud while reinforcing its commitment to delivering best-in-class digital solutions.

By taking advantage of the public cloud’s agility and the latest AI advancements, Indosat, with support from Ericsson and Google Cloud, is pioneering a unique BSS ecosystem that will strengthen Indonesia’s position as a digital powerhouse. This strategic transformation will not only enhance Indosat’s competitiveness but also contribute to the country’s broader goal of sustainable digital economic growth.