Kalaam, Mida & FVC Unite to Power MEA’s Cloud Comms Future

Kalaam Telecom , a leading Regional Digital Solutions Provider, Mida Solutions,  a NUSO Company and FVC, First Video Communications has announced the signing of a strategic agreement aimed at delivering a seamless one-stop-shop experience for businesses operating in the Middle East region. This collaboration marks a significant milestone in the provision of cutting-edge Contact Center as-a-Service (CCaaS) and Unified Communications as-a-Service (UCaaS), Compliance Call Recording, and Advanced Analytics regulations in the region.

Under this agreement, Mida Solutions’ products will be distributed by FVC across the region via Kalaam Telecom, who will be an exclusive Managed Service Provider, MSP, offering Mida applications as SaaS coupled with end-to-end managed services, hosted locally in Kalaam Private Cloud in Saudi Arabia and Bahrain, thus ensuring data sovereignty and regulatory requirements around VOIP and data residency regulations in the respective region.

This partnership enables organizations to leverage SaaS contact center and call recording services with local language support, turn-key solutions and on-the-ground service availability throughout the MEA region via Kalaam Telecom operations in Saudi Arabia and Bahrain.

By hosting these solutions in Kalaam Telecom data centers in the Kingdom of Saudi Arabia and Bahrain, Kalaam Telecom will meet the stringent data residency requirements of organizations, including compliance with SAMA regulations, GDPR, MIFID II, PCI, HIPAA and other International privacy and financial regulations. The local hosting capability is a crucial asset for companies operating in the Saudi Arabian market.

Mida Solutions’ products are Microsoft Teams-certified and compatible with Zoom, catering to organizations with hybrid communication environments, integrating seamlessly with both traditional PBX systems and modern cloud platforms like Microsoft Teams™ and Zoom™.

This tri-party agreement signifies the evolution of our partnership with FVC. Our aim is to provide tangible solutions for companies in Saudi Arabia and Bahrain transitioning to advanced communication systems. With Kalaam Telecom on board, we can now offer a comprehensive one-stop shop solution with local hosting in both Saudi Arabia and Bahrain, setting a new standard for compliance and service quality.

– Marco Cortese, Country Manager, Mida Solutions

Expressing his thoughts on the collaboration, Veer Passi, Group CEO of Kalaam Telecom commented,

We are thrilled to be part of this strategic collaboration with Mida Solutions and FVC, offering local hosting solutions in Saudi Arabia and Bahrain. This partnership underscores our commitment to providing innovative solutions customized & tailored for the needs of Enterprises while ensuring data sovereignty for organizations across the MEA region.

– Veer Passi, Group CEO, Kalaam Telecom

This partnership between Kalaam, Mida Solutions, and FVC sets a new benchmark in the provision of cutting-edge communication solutions in the MEA region, empowering organizations with the tools to thrive in today’s dynamic business landscape.