Monzer Ali Takes Helm at MTN Rwanda, Driving Inclusive Digital Growth

MTN Rwanda  last week ushered in a pivotal moment in its journey with the appointment of Monzer Ali as the new Chief Executive Officer. His arrival marks more than just a leadership transition, it signals a renewed commitment to progress, innovation, and inclusive growth for Rwanda’s digital future.

Monzer Ali brings with him over 24 years of experience in the telecommunications sector, including 21 years within the MTN Group. His extensive background equips him with a deep understanding of the evolving digital landscape across the region and positions him well to lead MTN Rwanda into its next phase of transformation. Taking over from Mapula Bodibe, whose impactful leadership guided MTN Rwanda through major milestones, Monzer aims to build on her legacy and carry the momentum forward. During the staff townhall that was held to welcome the new CEO, Mapula expressed her gratitude to the MTN Rwanda team for their resilience and shared her confidence in Monzer’s ability to lead the company into its next era of growth and innovation.

In his first remarks as CEO, Monzer expressed admiration for Rwanda’s digital progress and excitement for the path ahead. He reaffirmed MTN Rwanda’s commitment to being a partner in the country’s transformation, and to using technology as a powerful enabler of inclusive growth and to provide the highest quality of service to the Citizen of Rwanda. He also paid tribute to his predecessor, thanking Mapula Bodibe for building a strong foundation and leaving behind a legacy of resilience and excellence that will continue to inspire the organization’s journey.

Monzer steps into this role at a defining time, with a clear vision for MTN Rwanda’s future built on three core pillars: accessibility, innovation, and sustainability. He emphasizes the importance of ensuring that all Rwandans, regardless of location or economic background, have access to digital tools and mobile financial services that empower their daily lives. This includes accelerating the rollout of affordable smartphones, expanding mobile banking solutions, and reducing barriers to digital participation. Through continued partnership with Chantal Kagame, CEO of Mobile Money Rwanda Ltd (MMRL), Monzer will work to deepen the company’s financial inclusion agenda, bringing secure, innovative services to individuals and businesses alike.

Connectivity, sustainability, and customer experience form the backbone of Monzer’s strategy for MTN Rwanda. He is focused on expanding 4G+ coverage nationwide, enabling fast, reliable access to digital services and preparing the ground for future innovations like 5G. This investment is aimed at unlocking opportunities in different sectors such as education, healthcare, and entrepreneurship for all Rwandans.

In addition to expanding digital access, Monzer is deeply committed to responsible and inclusive growth. Under his leadership, MTN Rwanda is committed to advancing green energy initiatives ranging from the adoption of energy-efficient technologies and hybrid or fully electric vehicles to impactful reforestation projects all aimed at reducing the company’s carbon footprint.

MTN Rwanda continues to enhance customer experience through innovations such as self-service web portals, upgraded digital platforms, and modernized service centers. These improvements are designed to simplify and enrich everyday interactions, putting more control in customers’ hands and minimizing service friction. across the service experience, MTN Rwanda aims to increase satisfaction, because we do not settle for less.

With Monzer at the helm, MTN Rwanda is poised to advance its mission of leading digital solutions for Rwanda’s progress – Forward, together.