Kenya’s Mobile Operators Push for Digital Reforms to Expand Access and Affordability

Kenya’s leading mobile network operators, under the umbrella of the Global System for Mobile Communications Association (GSMA ), have put forward a series of far-reaching policy proposals aimed at strengthening the country’s digital ecosystem. The proposals, focused on taxation reforms and frequency spectrum license renewals, were presented during a meeting held on Friday, June 26th, 2025, with key government officials.

In attendance were the Cabinet Secretary for the Ministry of Information, Communications, and the Digital Economy, Mr. William Kabogo, and the Principal Secretary, Mr. Stephen Isaboke. Industry stakeholders present included Airtel Kenya, Safaricom, Telkom Kenya, Jamii Telecommunications, Kenya Power, the Communications Authority of Kenya, EPRA, and the State Department for Energy.

The mobile operators have recommended the following policy changes:

• Reduction of Excise Duty: A call to lower excise taxes on mobile services, including voice, data, and mobile money to make digital access more affordable for all Kenyans.
• Tax Exemptions on Entry-Level Smartphones: The GSMA proposes the elimination of VAT, customs duty, and import duty on entry-level smartphones to expand access to mobile devices, especially among low-income populations.
• SIM Card Cost Review: The removal of the current Ksh 50 charge on SIM cards to further reduce the cost barrier to mobile connectivity.
• Incentives for Local Device Assembly: To promote local manufacturing, the GSMA is advocating for import duty exemptions on completely knocked down (CKD) smart device units assembled in Kenya. This is aimed at bolstering the local tech industry and creating jobs.

Another major proposal is the reform of the spectrum licensing framework. The GSMA emphasized the need for a predictable and transparent license renewal process, calling for early engagement with operators and a license duration extension from the current 15 years to 25 years. This would provide greater investment certainty and foster long-term planning in network expansion and innovation.

The Cabinet Secretary reiterated the government’s commitment to supporting initiatives that enhance digital equity, improve service delivery, and drive economic empowerments for all citizens.

“This collective effort reflects our shared vision to drive innovation and inclusivity through improved digital infrastructure. Together, we are creating pathways to bridge the digital divide and unlock the full potential of the digital economy, these efforts go beyond just connecting people.”

-Mr. Isaboke, Principal Secretary, Ministry of Information, Communications and the Digital Economy, Kenya.

The government is working to establish a policy framework that supports transformative digital initiatives grounded in the principles of inclusivity, sustainability, and unity.