LINX Enhances Data Centre Security with New Portal-Based Access System

The London Internet Exchange (LINX)  has announced a major upgrade to its data centre access management system, introducing a new portal-based process designed to enhance security, streamline operations, and give members greater control over their infrastructure access.

Under the updated protocol, all data centre access must now be arranged exclusively through the LINX Member Portal, replacing the previous system where authorised engineers could request entry or remote hands directly via email. The move marks a shift toward automation and transparency, aligning with LINX’s broader commitment to strengthen security governance and reduce manual intervention.

With this update, colocation access lists — previously managed manually by the LINX Network Operations Centre (NOC) — can now be viewed, edited, and maintained directly within the portal. Members can instantly verify who has access and make adjustments as needed, ensuring records remain accurate and up to date.

The process for arranging physical visits has also been simplified. Instead of submitting visit requests by email, members can now schedule data centre visits through the portal by selecting the location, rack, date, and personnel attending. A digital access ticket is automatically generated, improving efficiency and visibility across all LINX sites.

As part of the upgrade, LINX has introduced four defined levels of access permissions:

• Remote-only access for users managing deliveries or requesting remote hands.
• Physical access for those permitted to enter data centres.
• Temporary access manager roles for granting one-off entry to external visitors.
• List owner permissions, providing full control over access list management.

The new system aims to bolster operational security and promote self-service across all LINX locations. Members can now manage access with improved speed, precision, and accountability, while automated reminders will help prevent outdated permissions and reinforce compliance with best practices.

The enhanced access controls are now fully operational, and members are encouraged to log into the LINX Portal to explore the new features.