Airtel Launches Kenya’s First Experiential Digital Connectivity Hub at Sarit Centre
The new facility, launched as part of the company’s Customer Service Week celebrations, is the first experiential hub of its kind in Kenya—designed to immerse customers in the future of digital connectivity through interactive and technology-driven experiences.
Airtel Kenya has officially unveiled its revamped Sarit Centre customer care hub, marking a major step in enhancing customer experience and digital engagement. The new facility, launched as part of the company’s Customer Service Week celebrations, is the first experiential hub of its kind in Kenya—designed to immerse customers in the future of digital connectivity through interactive and technology-driven experiences.
The opening ceremony was led by Ashish Malhotra, Managing Director of Airtel Kenya, and Goldermeir Opiyo, Customer Experience Director, alongside company directors and valued customers. The event highlighted Airtel’s dedication to building stronger customer relationships and redefining service standards within Kenya’s telecommunications industry.
The newly revamped hub serves as a model for Airtel’s broader customer experience transformation strategy. The company announced that similar facelifts will be rolled out across all Airtel customer care shops nationwide, ensuring consistent, modernized service centers that reflect Airtel’s commitment to accessibility and innovation.
According to Airtel Kenya, this initiative underscores its ongoing investment in infrastructure, technology, and human capital to provide seamless, personalized, and value-driven customer interactions. The Sarit Centre hub symbolizes Airtel’s vision of putting customers at the heart of its operations while continuing to expand and innovate in Kenya’s fast-evolving digital landscape.
