Morocco’s Tech and Outsourcing Sector Drives $2.8 Billion in Exports
The figure represents a modest increase of 0.2 percent compared to 2023, underscoring the sector’s stability and its growing importance as one of the country’s key export engines.
Exports of digital and outsourced services have continued to play a vital role in Morocco’s economic growth, generating a total of 26.2 billion dirhams (approximately $2.8 billion) in 2024, according to preliminary data released by the Office des Changes. The figure represents a modest increase of 0.2 percent compared to 2023, underscoring the sector’s stability and its growing importance as one of the country’s key export engines.
The report highlights that Information Technology Outsourcing (ITO) remained the dominant contributor, accounting for 40.3 percent of total export revenues. This was followed by Customer Relationship Management (CRM) services—largely driven by call centers—representing 37.4 percent. Engineering Services Outsourcing (ESO) contributed 13.2 percent, while Business Process Outsourcing (BPO) added 8.9 percent. Knowledge Process Outsourcing (KPO) represented a smaller portion at 0.2 percent. This distribution illustrates the strong performance of Morocco’s technology and customer-engagement services, which together form the backbone of its digital export economy.
For the first half of 2025, export revenues in the digital and outsourcing industries reached 13.4 billion dirhams, up from 12.9 billion dirhams during the same period in 2024—a rise of 3.5 percent. This early-year growth reflects the continued expansion of Morocco’s tech and service outsourcing capabilities, particularly in high-value areas such as software development, IT support, and digital operations.
To strengthen monitoring and boost competitiveness, the Office des Changes, in collaboration with the Ministry of Digital Transition and Administrative Reform (MTNRA), has launched a project to modernize performance indicators used to measure exports in the digital and outsourcing sectors. This initiative is part of the government’s Digital Morocco 2030 strategy, aimed at enhancing the visibility, measurement, and development of the country’s digital economy.
The modernization effort seeks to ensure that Morocco can accurately evaluate the performance of its digital exports and better support the ecosystem’s evolution. By improving data collection and analysis, policymakers intend to promote innovation, attract investment, and further position the country as a hub for nearshore outsourcing and digital services across Africa and beyond.
Overall, the steady rise in digital and outsourced service exports confirms the sector’s growing contribution to Morocco’s economic diversification. As demand for technology-driven solutions continues to increase, the digital economy stands out as a quiet but powerful driver of national development, reinforcing Morocco’s role as a regional leader in innovation and service excellence.
