1,200 Delivery Drivers Trained in Dakar as Force-N Sénégal Advances Digital Skills and Employment Program

The Force-N Sénégal  program, implemented in partnership with the Mastercard Foundation  and the Université Numérique Cheikh Hamidou Kane (UN-CHK), has completed the first phase of its large-scale training initiative dedicated to delivery drivers and couriers in Senegal. The milestone marks a significant step in efforts to professionalize and digitally empower workers in the country’s growing logistics and delivery sector.

Between September 23 and October 25, 2025, the program trained more than 1,200 delivery professionals across the Dakar region. Over the course of eight intensive sessions, participants received hands-on instruction designed to strengthen their professional and digital competencies. The training sessions were hosted in several Open Digital Spaces (ENO) of UN-CHK, including those in Mermoz, Guédiawaye, Pikine, Keur Massar, and Sebikotane, providing accessible venues for participants from across the capital area.

The program focused on four key modules aimed at enhancing both technical and interpersonal skills. The first module covered professional image and customer relations, emphasizing soft skills and communication at the start of each delivery. The second module focused on road safety and prevention, helping participants adopt customer-centered and responsible driving behaviors. The third introduced participants to GPS, geolocation tools, and clear communication techniques, ensuring efficient route navigation and coordination. The final module addressed incident management, payment handling, and end-of-delivery customer relations, providing a holistic understanding of professional conduct and service completion.

This initiative forms part of Force-N Sénégal’s broader vision to support youth under the age of 36 in finding employment and entrepreneurial opportunities in the digital economy. By equipping delivery drivers with the skills needed to adapt to new technologies and customer expectations, the program contributes to improving service quality while fostering greater inclusion in Senegal’s digital workforce.
Following the successful completion of the Dakar phase, Force-N Sénégal’s teams will expand their training program to the regions of Thiès, Saint-Louis, Kaolack, and Ziguinchor. The goal is to reach and train 5,000 delivery drivers nationwide, ensuring that young workers across the country can access new opportunities in logistics, transport, and digital entrepreneurship.

The organization extended its gratitude to the Association of Deliverers and Couriers for their strong mobilization and collaboration throughout the sessions. Their engagement helped make the program’s first phase a success, setting the stage for broader impact as Force-N Sénégal continues to empower the next generation of skilled professionals in the country’s digital and logistics ecosystem.