Morocco Launches Digital Platform to Track Complaints and Enhance Judicial Transparency

In a move aimed at modernizing judicial administration and improving public trust, Morocco’s Public Prosecutor’s Office has unveiled a new digital application that allows citizens to monitor the progress of their complaints in real time.

The platform enables users to receive instant notifications via SMS on the mobile numbers they provide when submitting grievances, keeping them informed about every action taken by public prosecutors across the country. According to officials, the app is designed to ensure full transparency, faster responses, and a more efficient judicial experience for citizens interacting with the justice system.

This initiative is part of the Office’s broader strategic plan to enhance communication with the public and improve access to judicial information. The launch of the app is considered a significant step toward digitalizing judicial services and promoting the principles of transparency, efficiency, and proximity in Morocco’s justice system.

Over the past few years, Morocco has made substantial strides in integrating digital tools into the justice sector, including online court services, remote hearings during the COVID-19 pandemic, and digital access to legal documents. During the pandemic, the country conducted over 133,000 remote court sessions, demonstrating its commitment to leveraging technology for public service delivery.

The new application is expected to complement existing digital initiatives by providing citizens with faster, more reliable communication channels and fostering greater confidence in judicial processes.