Asiacell Partners with Druid AI to Launch Multilingual Conversational AI Solutions
Through this partnership, Asiacell is advancing its digital transformation journey by leveraging Druid AI’s enterprise platform to deliver intelligent, human-like engagement across customer service, HR, and employee wellness.
Asiacell, Iraq’s leading telecommunications provider, has partnered with Druid AI, a global enterprise AI innovator, to accelerate its digital transformation through advanced conversational solutions that enhance both customer and employee experiences across multiple languages in Iraq.
Through this partnership, Asiacell is advancing its digital transformation journey by leveraging Druid AI’s enterprise platform to deliver intelligent, human-like engagement across customer service, HR, and employee wellness. The solution combines conversational and generative AI with process automation to provide faster, smarter, and more personalized experiences.
“Agentic AI isn’t just a tech upgrade, but a transformation of the way we center technology around people. With Asiacell, we’ve crafted agents that anticipate, adapt, and act with context and precision. That delivered through our multichannel platform across WhatsApp, Teams, and website, and in Arabic, Kurdish, and English, these solutions raise the bar for telecom support and employee experience in Iraq.”
– Andreea Plesea, Co-founder & COO, Druid AI
“At Asiacell, we believe technology should bring people closer. Our work with Druid AI reflects that belief, using innovation not just to automate, but to create meaningful, human connections across our customer and employee communities.”
– Hassan El Chami, CTIO, Asiacell
Through this partnership, Asiacell has introduced the first intelligent AI agents designed to transform how customers and employees interact with the company. The solutions provide natural, empathetic conversations in Arabic, Kurdish, and English across digital channels, while supporting the staff through instant access to company services, policies, and wellness tools. Together, they reflect a major leap in Middle East telecom innovation, an achievement that earned Asiacell a Stevie® Award for excellence. This milestone promotes scalable, human-first automation that enhances efficiency, reduces workloads, and improves service quality across every touchpoint, seamlessly aligning with Asiacell’s 5G readiness and digital transformation vision.
