Digital Justice in Burkina Faso Handles Over 418,000 Requests, Boosting Efficiency
By enhancing speed, traceability, and transparency, these tools strengthen public confidence in the justice system.
As part of ongoing efforts to modernize justice, Burkina Faso’s Ministry of Justice and Human Rights, in charge of Institutional Relations, hosted a media visit to showcase its digital judicial services. This visit, organized by the Communications and Press Relations Directorate, aimed to give journalists a firsthand view of the impact of e-services on the delivery of justice.
The visit began at the Ouaga I High Court, where the media observed the process for the online issuance of Burkinabè citizenship certificates. Since the platform’s introduction, 48,931 applications have been received, generating FCFA 24,465,500 in revenue for the state. Of these, 37,336 certificates were successfully issued, while 10,144 applications (27.16%) were rejected, mostly due to non-compliant or poorly scanned documents. Officials emphasized the importance of submitting authentic, clear, and complete documentation to ensure smooth processing.
The tour continued at the central service for issuing judicial e-records, which has processed 418,241 requests to date. Out of these, 393,574 records were issued, while 23,596 (5.99%) were rejected, often due to inaccurate birthplaces or misreported professions. Authorities highlighted the importance of accurate information and quality scanning to avoid delays and rejections.
Both platforms have become integral to the public’s interaction with justice services. The e-certificate service is operational across 11 high courts, while the judicial e-record system maintains a database of 30,343 convicted and 1,018 reported offenses. By enhancing speed, traceability, and transparency, these tools strengthen public confidence in the justice system.
Officials also reminded citizens that the success of digital justice depends on the users themselves. Submitting compliant and legible documents is essential for efficient processing. While technology drives modernization, authorities stressed that progress in justice services relies on the cooperation of every citizen.
