OpenCX Raises $7 Million in Y Combinator–Led Round to Scale AI Customer Communications

OpenCX,  an AI-native enterprise customer communication platform, has raised $7 million in a funding round led by Y Combinator (participating for the second time) and X by Unifonic, with participation from MENA’s leading investment firm Shorooq – an Abu Dhabi-headquartered investment firm regulated by the FSRA as a Fund Manager – and Sadu capital – as the company accelerates growth across global enterprise customers and prepares for expansion into the Gulf region.

The funding will support OpenCX’s next phase of growth as demand accelerates from enterprises seeking to manage increasingly complex, high-volume customer interactions across voice, chat, email, and messaging channels. The company is also preparing to expand its presence in Saudi Arabia, where it plans to establish a regional office in the coming months as part of its broader GCC strategy.

Founded by Mohammad Gharbat and Mohammad Tabaza, OpenCX was built to address a persistent challenge facing large, regulated organisations: customer support and communication have become mission-critical, yet increasingly difficult to scale without sacrificing quality or control. The platform’s AI engine automates more than 70% of the end-to-end customer communication stack (support, phone calling, inbound, and outbound), enabling enterprises to operate at scale while maintaining high standards of responsiveness and empathy.

OpenCX began as an open-source project used by tens of thousands of developers before evolving into a commercial platform focused on enterprise-scale customer communication. Today, the company is positioning itself as a core system for organizations seeking to modernize how they engage with customers in an AI-driven economy.

Unlike traditional automation tools, OpenCX’s technology is designed to understand complex context and orchestrate multi-step communication flows that feel human rather than scripted. Its AI agents are trained to handle nuanced customer interactions across departments and channels, allowing enterprises to manage growth without operational bottlenecks.

“Enterprises today aren’t struggling with customer support volume alone—they’re struggling with complexity. Our focus has always been on helping organisations scale confidently, without customer communication becoming a limiting factor. OpenCX is built to operate where the stakes are high, the workflows are complex, and trust matters.”

– Mohammad Gharbat, CEO and co-founder, OpenCX

OpenCX serves enterprises operating in regulated and mission-critical sectors, including fintech, healthcare, and large-scale consumer platforms. Customers include MoneyGram.com , More.com, Viva.com, and Mollie.com. The company’s engagement model typically includes a demo-led evaluation followed by a one-month, risk-free implementation with no operational disruption and an outcome-based pricing structure tied directly to successful automation.

“Enterprises across the region are facing unprecedented scale and complexity in how they engage with customers. OpenCX is building infrastructure-grade AI that enables organisations to grow without customer communication becoming a constraint. This is exactly the kind of foundational technology we look to back.”

– Tina Daher, Principal, Shorooq

Looking ahead, OpenCX views the Middle East – particularly Saudi Arabia – as a key growth market. The company plans to hire locally and work closely with regional enterprises, viewing the Kingdom’s accelerating AI adoption as a major growth driver into 2026.

As enterprises globally rethink how customer engagement is delivered in an AI-driven world, OpenCX is positioning itself as the platform of record for organizations that need to scale communication without compromising quality, trust, or control.