Truecaller Partners with Nile to Expand Customer Experience Solutions in Egypt
As consumers grow increasingly cautious of unknown calls, this collaboration will enable businesses to clearly establish the legitimacy of their outreach, helping protect customers from scams and fraud while reducing the risk of financial loss in the Egyptian market.
Truecaller, the world’s leading global communications platform, announced a strategic partnership with Nile, a leading communications and information technology solutions provider in Egypt, to scale up its Customer Experience (CX) solutions across the country. As consumers grow increasingly cautious of unknown calls, this collaboration will enable businesses to clearly establish the legitimacy of their outreach, helping protect customers from scams and fraud while reducing the risk of financial loss in the Egyptian market.
Nile is now equipped to offer Truecaller’s Customer Experience Solution, featuring capabilities such as Verified Business Caller ID, Call Reason, Call Me Back, Video Caller ID, and User Feedback. These solutions will be extended to Nile’s clients across the banking, retail, automobile, and other key sectors. By enabling customers to instantly recognize legitimate business calls along with relevant context, the platform enhances two-way communication, reduces missed connections, and strengthens protection against call-related scams and fraud.
“Establishing our Customer Experience partnership in Egypt marks a pivotal milestone in Truecaller’s global expansion. In a market where trust is paramount, our collaboration with Nile will empower Egyptian businesses with the tools to communicate more transparently and confidently. This partnership will help elevate brand reputation, strengthen customer engagement, and safeguard end consumers. With Nile’s deep expertise across telecom and enterprise solutions, they are the ideal partner to help accelerate this transformation.”
– Priyam Bose, Global Head, GTM & Developer Products, Truecaller
“This partnership with Truecaller reinforces Nile’s commitment to enhancing customer trust and secure communication across Egypt. By bringing Truecaller’s Customer Experience solutions to our enterprise clients, we are enabling businesses to connect with their customers more transparently, reduce fraud risks, and deliver more meaningful interactions.”
– Karim Soliman, CEO, Nile
