Zoom Unveils Agentic AI Companion, Transforming AI from Assistant to Workplace Collaborator
The new capabilities are included with paid Zoom Workplace accounts or available through a standalone plan, while free users can access them with monthly usage limits.
Zoom has announced a major evolution of its AI Companion, positioning it as a workplace collaborator rather than a simple assistant. With the unveiling of new agentic AI capabilities such as My notes and Personal workflows, the company is shifting from reactive task support to proactive intelligence. These features, currently in beta and expected to be generally available later this month, are designed to anticipate user needs, automate complex workflows, and improve how teams collaborate and deliver results. The new capabilities are included with paid Zoom Workplace accounts or available through a standalone plan, while free users can access them with monthly usage limits.
A central addition is My notes, a personalized AI-powered note-taking feature built for modern, hybrid work. It allows users to capture notes from meetings held on Zoom, in person, or across third-party platforms such as Microsoft Teams and Google Meet. AI Companion can enrich user notes with available meeting transcripts, generating tailored recaps that highlight what matters most to each individual. By consolidating notes from multiple platforms into a single workspace, My notes helps professionals track insights, complete follow-ups faster, and maintain continuity across meetings.
The feature is designed to reduce the burden of manual note-taking while enabling deeper engagement in conversations. Users can add personal thoughts during meetings while AI Companion captures and enhances key discussion points in real time. For in-person meetings, a voice recorder on the Zoom mobile app extends summarization beyond virtual environments, ensuring insights are not lost. All notes can be accessed centrally in Zoom Hub, and web-based transcription support for in-person meetings is expected to launch later this month.
Alongside intelligent note-taking, Personal workflows introduce automation to streamline everyday tasks. By using natural language prompts, users can describe workflows they want to automate—such as drafting follow-up emails or sending meeting summaries—and AI Companion builds and executes them automatically. This reduces time spent on repetitive tasks and helps teams stay focused on higher-impact work. Role-based templates and natural language generation make these workflows easy to set up, customize, and scale across teams without the complexity of traditional automation tools.
Zoom is also enhancing personalization and contextual awareness across AI Companion. Users can customize pre-built conversation starters through a web interface, tailoring AI responses to their preferences and work style. Team Chat data now feeds into AI Companion 3.0, enabling it to draw on organizational conversations to surface relevant knowledge and insights faster. Additionally, image and document upload capabilities allow the AI to analyze charts, whiteboards, PDFs, and text files, expanding its ability to deliver actionable insights from visual and written content.
Commenting on the launch, Lijuan Qin, head of product for AI at Zoom, said the company sees AI evolving into a trusted collaborator rather than just a tool. She emphasized that AI Companion enables users to move from managing work reactively to operating with proactive intelligence, where technology actively elevates productivity and business impact. With these agentic capabilities, Zoom aims to mark the end of reactive productivity and usher in a new era of intelligent, automated collaboration.
