Nedbank Money App Hits 3 Million Users Amid Transformational Year
The increase in app users, which represents a 14% rise from the previous year, supported a 15% increase in digital transaction values, highlighting strong adoption of digital channels across the bank’s client base.
Nedbank ’s digital banking platform, the Nedbank Money app, reached a major milestone in 2025, with active users climbing to 3 million, reflecting the bank’s transformational year and strategic growth initiatives. The increase in app users, which represents a 14% rise from the previous year, supported a 15% increase in digital transaction values, highlighting strong adoption of digital channels across the bank’s client base. In Nedbank Africa Regions (NAR), digitally active retail clients made up 70% of the total active client base, contributing to the achievement of NAR’s 2025 target, while app users in NAR reported an 18% increase in app usage.
This digital expansion forms part of Nedbank’s broader strategy to enhance client engagement and operational efficiency. For the first time in the group’s history, total clients reached 8 million, underpinned by growth in digital channels across Personal and Private Banking (PPB) and Business and Commercial Banking (BCB). In PPB alone, digitally active retail clients increased by 9% to 3.4 million, while digital transaction volumes and values increased by 10% and 16%, respectively.
The surge in Nedbank Money app adoption demonstrates the bank’s commitment to client-centric innovation, providing convenience and accessibility through mobile banking solutions. The growth in digital usage is complemented by strong customer satisfaction metrics, with PPB’s Consumer Net Promoter Score (NPS) ranking #2 among the five largest South African banks, and Small Business Services (SBS) recording their second highest NPS levels in nine years.
The bank’s investment in digital platforms is a cornerstone of its transformative strategy, which also included restructuring of the RBB and Wealth Clusters, strategic acquisitions such as fintech innovator iKhoka, and regional expansion efforts through an offer to acquire a 66% stake in NCBA Group. By leveraging mobile and digital technologies, Nedbank has strengthened its ability to deliver seamless banking services, drive revenue growth, and enhance operational efficiency, positioning the Money app as a key enabler of the bank’s long-term growth ambitions.
Looking ahead, Nedbank anticipates continued growth in digital adoption, underpinned by optimistic economic prospects in South Africa and the bank’s ongoing focus on client-centric innovation. The success of the Nedbank Money app underscores the institution’s strategic vision of combining digital channels, client engagement, and technological innovation to drive sustainable growth across its operations.
