MTN GlobalConnect Launches Customer Success Centers in Ghana and Kenya

MTN GlobalConnect has disclosed in a recent announcement that they have launched new Customer Success Centres in Ghana and Kenya.

Ghana has made tremendous strides in the digitalisation field. And one of the fruits of these strides is the decision to relocate the MTN GlobalConnect network operation centre in our country. This first tangible sign of Ghana’s digital transformation justifies the vision of President Nana Akufo-Addo that Ghana should benchmark itself against the best in the world.

I commend MTN Group and MTN GlobalConnect for making the centre possible and for choosing Ghana. The Communications and Digitalisation Ministry will continue to create the enabling environment to facilitate your operations.

Ama Pomaa Boateng, Deputy Minister for Communications and Digitalisation, Ghana

MTN GlobalConnect was bringing its network surveillance and assurance operations capability back to Africa from outsourced suppliers in India.

The on-shoring of these operations demonstrates MTN’s confidence in Ghana and her people as the country accelerates work to develop the digital economy and overcome economic challenges.

Ralph Mupita, Group President and CEO, MTN

Our Customer Success Centres will enable our business to have tighter control measures and enhance the quality of our customer experience globally, by enabling all support requests to be managed by our specialised MTN GlobalConnect employees.

Frédéric Schepens, GlobalConnect CEO, MTN