ZTE and MTN Uganda Celebrate 10 Years of Partnership in Telecom Innovation
One of the major highlights of this collaboration was the establishment of Uganda’s first Service Operations Center (SOC), launched by ZTE for MTN Uganda.
ZTE Corporation and MTN Uganda have marked a remarkable milestone — the 10th anniversary of their Managed Services partnership, celebrating a decade of collaboration that has transformed Uganda’s telecommunications landscape. The celebration took place in Kampala, bringing together senior leaders and executives from both organizations. Among the attendees were MTN Uganda’s Thomas Motlepa (CTIO), Sylvia ElSheikh (CMO), Franklin Kano Ocharo (GM of New Business), and Philip Wamimbi (Senior Manager – Network Operations), alongside ZTE Uganda’s CEO Wang Lou and DCEO Yuan Yuzhan, whose leadership has been instrumental in sustaining the partnership’s success.
Over the last ten years, the partnership between ZTE and MTN Uganda has played a critical role in building one of the most advanced, reliable, and future-ready telecom networks in the region. Together, the two companies have expanded nationwide network reach, strengthened performance, and delivered exceptional user experiences. MTN Uganda has consistently ranked No. 1 in Net Promoter Scores (NPS) within the MTN Group, setting new benchmarks for service quality and customer satisfaction across Africa.
One of the major highlights of this collaboration was the establishment of Uganda’s first Service Operations Center (SOC), launched by ZTE for MTN Uganda. The SOC represents a major leap in intelligent network management, enabling smarter, faster, and more proactive operations through advanced analytics and automation. This system has allowed MTN Uganda to identify and address network issues in real time, ensuring uninterrupted service and improving overall efficiency. The achievement underscores both companies’ shared commitment to innovation and operational excellence.
During the anniversary event, both partners took the opportunity to recognize and celebrate the teams whose dedication has powered their joint success. ZTE extended special recognition to its Uganda team for their unwavering commitment, while MTN Uganda leadership praised the strong collaboration that has fueled a decade of growth and technological advancement. The celebration was not only a reflection on the past but also a reaffirmation of a long-term vision for innovation, inclusivity, and connectivity.
Looking ahead, ZTE expressed its determination to deepen its partnership with MTN Uganda by introducing AI-powered solutions aimed at enhancing customer experience, intelligent broadband, and autonomous networks. As Uganda continues to expand its digital infrastructure, this partnership stands as a model of how global technology leaders and local telecom giants can work hand in hand to build a fully connected, intelligent, and inclusive nation. The next chapter of this collaboration promises to bring even greater advancements in Uganda’s journey toward digital transformation.
