Al Rajhi Bank Taps ServiceNow AI Platform for Landmark Digital Transformation
This agreement represents one of the region's most significant digital transformation projects, reinforcing ServiceNow's growing footprint in the Kingdom of Saudi Arabia.
ServiceNow, the leading AI platform for business transformation, has secured a multi-year strategic agreement with Al Rajhi Bank , one of the world’s largest banks, and its implementation partner, ejada Systems. This agreement represents one of the region’s most significant digital transformation projects, reinforcing ServiceNow’s growing footprint in the Kingdom of Saudi Arabia.
Under the partnership, Al Rajhi Bank will adopt the ServiceNow AI Platform to revolutionize its entire operational landscape. The goal is to automate workflows, dramatically improve efficiency, and enhance both customer and employee experiences across core functions, including Human Resources, Information Technology, and Financial Services. As a Consulting and Implementation partner, ejada Systems will collaborate with ServiceNow to deploy and manage the platform across the bank’s extensive operations.
This ambitious transformation will provide Al Rajhi Bank with a single, unified, and intelligent platform to replace various legacy systems. This centralized system will drive operational efficiency, accelerate service delivery, and support the bank’s extensive long-term growth objectives within the current AI-driven market revolution. The bank is one of the most influential enterprises in the Kingdom, operating a vast network that includes over 515 branches, 4,824 ATMs, and 547,507 Point of Sale terminals.
By embedding AI into the heart of its processes, the collaboration is directly aligned with the goals of Saudi Vision 2030. The project aims to contribute to the national digital economy by empowering local digital skills, boosting the country’s digital infrastructure with a scalable and secure platform, and fostering innovation within the financial services sector and beyond. This unified approach across HR, IT, and Financial Services is expected to reduce manual work, accelerate response times, and unlock new levels of insight and business agility for the bank.
