Javna Launches AI-Powered Unified Customer Engagement Platform Across MENA

Javna,  a leading Communication Platform as a Service (CPaaS) provider in the MENA region, has unveiled its AI-Powered Unified Customer Conversation Platform, designed to streamline, automate, and scale customer engagement across multiple digital channels from a single system.

The platform integrates WhatsApp Business, SMS, Instagram, Messenger, Webchat, notifications, verification services, campaigns, and AI chatbots into one enterprise-ready solution. By unifying conversations, automation, and customer data, Javna enables organizations to deliver consistent, personalized, and real-time experiences at scale.

Tailored for enterprises and high-growth businesses, the platform addresses marketing, sales, customer support, authentication, and transactional communications while reducing operational complexity and dependence on fragmented tools. It supports key sectors in the region, including e-commerce, healthcare, logistics, fintech, hospitality, and government.

Javna’s solution offers native Arabic and English support with full RTL experience, enterprise-grade security and compliance, high-performance messaging infrastructure with direct operator connectivity, and AI-driven automation for high-volume engagement. Flexible APIs and no-code tools allow both developers and business teams to deploy the platform efficiently.

The unified system helps organizations reduce response times, cut operational costs, increase conversions and retention through personalized messaging, automate customer interactions, improve message delivery and reliability, and gain insights into engagement performance.

This launch highlights Javna’s commitment to advancing AI-powered customer engagement solutions in the MENA region, providing businesses with a modern, scalable approach to communication management.