NETSCOUT Systems, Inc. Expands Omnis™ AI Insights to Communications Service Providers
By transforming raw network data into AI-ready smart data, CSPs can now deploy AI agents to improve service quality, enable predictive maintenance, enhance network security, reduce costs, and lower operational risk.
NETSCOUT® SYSTEMS, INC , a leading provider of observability, AIOps, cybersecurity, and DDoS protection solutions, today announced the expansion of its Omnis™ AI Insights solution to communications service providers (CSPs). The move provides CSPs with a critical data foundation to implement agentic AI for customer experience optimization and network operations efficiency. By transforming raw network data into AI-ready smart data, CSPs can now deploy AI agents to improve service quality, enable predictive maintenance, enhance network security, reduce costs, and lower operational risk.
According to a McKinsey & Company C-level survey of telco operators, 64% of respondents are scaling their AI initiatives, with AI agents being a key driver. However, 45% cited data as the main obstacle to scaling AI effectively.
AI-Ready Smart Data for Service Optimization
The Omnis™ AI Sensor for Service Providers delivers real-time, curated smart data that enables CSPs to optimize customer experience, troubleshoot faster, and assure service quality across complex digital ecosystems, including 5G, RAN, Core, MEC, and Transport. The solution provides high-fidelity datasets that reduce human intervention in correcting AI hallucinations, thereby increasing trust in AI-driven insights. By correlating mobile and fixed network data into a unified view, CSP teams gain accurate, complete insights into performance, service impact, and customer outcomes. This allows for faster root-cause analysis, more confident operational decisions, and a clearer understanding of network performance impacts across mobile domains.
Transforming Network Telemetry into Actionable Intelligence
The Omnis™ AI Streamer for Service Providers helps operational teams convert overwhelming volumes of network telemetry into actionable intelligence. The solution is a programmable curation engine that extracts, aggregates, and labels high-value signals from complex data streams, allowing operators to create tailored feeds through an intuitive Playbook Builder. Optional machine learning-based enrichment, including outlier detection and contextual classification, further enhances the quality of curated data streams. These refined datasets can be directly consumed by external AI agents, analytics platforms, and operational applications to enable closed-loop actions at scale.
“AI agents only deliver meaningful outcomes when they are powered by meticulously curated, multi-domain intelligence drawn from real activity across the digital ecosystem. By dramatically reducing data volume, complexity, and infrastructure demands for storage and processing, while minimizing risk by enhancing network security, we help CSPs shift customer service and care from being a cost center to a strategic resource that protects revenue and strengthens loyalty.”
– Richard Fulwiler, Senior Director, Product Management, NETSCOUT
