Mobile App Coming Soon as Côte d’Ivoire Rolls Out Nationwide Financial Service Rating System
The initiative is part of broader structural reforms by the Ivorian government aimed at improving access to financial products and strengthening the resilience and efficiency of the financial system.
The Executive Secretary of the Observatory of the Quality of Financial Services of Côte d’Ivoire (OQSF-CI), Léocadie Loukou Yao, has announced that the institution recorded 2,234 service quality evaluations by the end of March 2026, marking progress in efforts to improve financial service delivery in the country.
Speaking during the “All Know About” session organized by the Government Information and Communication Center (CICG) on April 14, 2026, she explained that the evaluation system is designed to strengthen the relationship between financial service providers and consumers by giving users a direct role in assessing service quality.
She emphasized that the initiative represents an important empowerment tool for citizens, noting that the State of Côte d’Ivoire has made it possible for users of financial services to actively participate in monitoring and improving the sector. According to her, the pilot phase has already demonstrated strong engagement, with over 2,234 evaluations recorded.
Léocadie Loukou Yao also announced that a mobile application will soon be launched to allow consumers to evaluate financial services directly from their phones, further simplifying access and participation. The official rollout of the evaluation system is expected to be launched in May 2026 by the Minister of Economy, Finance and Budget.
She further revealed that as of March 31, 2026, about 60% of evaluations were rated satisfactory, while 40% were considered unsatisfactory, highlighting both progress and areas requiring improvement within the financial services sector.
The initiative is part of broader structural reforms by the Ivorian government aimed at improving access to financial products and strengthening the resilience and efficiency of the financial system. The Observatory of the Quality of Financial Services of Côte d’Ivoire (OQSF-CI), created in 2016, continues to play a key role in enhancing transparency, accountability, and service quality across the financial sector.
