Lebanon Launches Ma’ak Digital Platform for General Security Services

The General Directorate of General Security is proud to announce the launch of its new electronic platform, “Ma’ak”, in collaboration with BLOM Bank  and Mastercard,  marking a new milestone in the ongoing digitalization of public services in Lebanon.

This platform was developed in collaboration with the Lebanese company Pro IT Solutions and Intelligencia, the French company which specializes in artificial intelligence and data science, in coordination with the relevant teams at the General Directorate of General Security. The new electronic platform will provide citizens with secure digital access to a range of General Security services, including residency permit renewals, entry visa applications and certificate requests. Passport renewal services will also be introduced in the near future, further expanding the platform’s digital offering. Citizens will additionally benefit from the convenience of completing their payments securely and seamlessly online using local or international cards, powered by Mastercard Gateway.

Mastercard Gateway is available via Merchant Cloud, Mastercard’s unified, open acceptance framework that offers organizations access to modular payment solutions and services, including agentic capabilities, fraud protection, authentication, tokenization, data and partner services. The proposition provides public and private sector entities with payment infrastructure designed to support evolving digital acceptance needs.

“At the General Directorate of General Security, we remain committed to continuously developing and enhancing our services and to making procedures easier for citizens, guided by our national responsibility and our enduring commitment to providing modern public services worthy of the trust placed in us. The launch of our new digital platform, Ma’ak, reflects our determination to make our services—including residency permit renewals, visa applications, and requests for official certificates—more accessible, convenient, and secure. Today, we are taking another important step toward delivering an innovative digital experience and advancing the modernization of General Security services.”

– Major General Hassan Choukeir, General Directorate, General Security

“At Intelligencia/Pro IT Solutions, we design digital services that simplify complex processes and make institutions more responsive to people’s needs. We helped develop Ma’ak as a secure platform that brings General Security services within citizens’ reach online. Our expertise in digital transformation and AI solutions positions us to support the next generation of efficient, accessible public services in Lebanon.”

– Mr. Ali Melhem, General Manager, Pro IT Solutions and Dr. Yehia Taher, General Manager, Intelligencia

“Governments play a critical role in shaping inclusive and connected economies. At Mastercard, we work with government entities worldwide as a technology provider and collaborator on digitalization initiatives. Together with BLOM Bank and the General Security Directorate, we are helping support secure digital payment experiences for users accessing essential government services in Lebanon.”

– Mohamed Assem, Country Manager, Egypt, Iraq, Lebanon and Syria, Mastercard

“At BLOM Bank, we are proud to build on our longstanding collaboration with the General Directorate of General Security. Today, together in collaboration with Mastercard, we are taking this partnership a step further by supporting the digitalization of General Security services and enabling secure, seamless online payments through the new electronic platform, ultimately contributing to the advancement of Lebanon’s e-Government ecosystem.”

– Mr. Saad Azhari, Chairman and General Manager, BLOM Bank