Vodacom DRC Records the 20 Million+ Customer Milestone
Vodacom Congo is the leading mobile telecommunication company in the DRC, providing a wide range of communication services including mobile voice, messaging, internet, financial and converged services to more than 20 million individuals and corporate customers.
A subsidiary of the Vodacom Group (Pty) Limited, South Africa, which is also a subsidiary of the Vodafone Group, UK, Vodacom Congo has committed to create a better society by delivering on its purpose to connect communities and individuals in even the most remote areas through its state-of-the-art technology. Indeed, as a purpose-led company built on three pillars, namely, maintaining a digital society, fostering inclusion for all, and protecting the planet, Vodacom relies on its advanced technology, products, and services to connect individuals, communities and businesses in a world that has become highly digitized.
More than a company with a leadership reflected in a customer market share of 33.2%, a Mobile Money customer market share of 55% as well as the reputational leadership across all sectors, Vodacom’s unique characteristic is mostly highlighted on:
- Being a purpose-led company with a value social contract
- A consistent investment in infrastructure
- An industry-leading customer value management systems, people and processes
- A quality relationship with stakeholders
- A diverse and widespread distribution network across all our activities
- A competitive and compelling product offering targeted by segment
- An Ability to offer vertically integrated solutions
- The largest mobile payment platform
- A Best-in-class customer service support systems
- Being socially responsible towards communities
