PSC Supports the Call to Resolve Governance Issues at SITA
PSC backs efforts to resolve SITA's governance issues, ensuring ICT efficiency for improved public service delivery.
The Public Service Commission (PSC) has expressed support for Minister of Communications and Digital Technologies Mr. Malatsi’s call to address governance challenges at the State Information Technology Agency (SITA).
Acknowledging SITA’s pivotal role in enabling government departments to deliver essential services to South African citizens, the PSC emphasized that unresolved governance issues could jeopardize the effectiveness of these critical functions.
This call aligns directly with the PSC’s ongoing efforts to promote accountability, transparency, and effectiveness in the Public Service. The PSC has, through its various investigations of complaints and studies noted consistent reports of inefficiencies with Information and Communication Technology (ICT) support, and the negative impact on service delivery to the citizens. In 2022, the Public Service Commission embarked on a project to assess the effectiveness of government support for service delivery focusing on ICT in the Public Service. A Roundtable was held in November 2022 with government and diverse stakeholders to delve into the whole eco-system of the provision of government ICT and to propose measures to ensure effective and efficient support within the Public Service Roundtable Report on ICT for Service Delivery March 2023
– Excerpt from PSC’s Press Statement
