Central Bank of Kenya Achieves Global IT Service Management Certification
This marks a major milestone in the Bank’s ongoing efforts to strengthen operational and service excellence.
The Central Bank of Kenya (CBK) has announced that it has successfully achieved the ISO/IEC 20000-1:2018 certification for Information Technology Service Management (ITSM). This marks a major milestone in the Bank’s ongoing efforts to strengthen operational and service excellence.
The certification highlights CBK’s commitment to maintaining high standards in service delivery and aligns with its 2021–2024 Strategic Plan, which emphasized operational excellence. Initiated in March 2023, the certification process was later integrated into the Bank’s 2024–2027 Strategic Framework under the service excellence pillar.
By adopting the ISO/IEC 20000-1:2018 standard, CBK reinforces its strategic priorities in resilience, sustainability, digital transformation, and human capital development. The certification ensures that CBK consistently provides value through internationally recognized IT service management practices.
The International Organization for Standardization (ISO), which issues the certification, is a global authority on setting international standards. Achieving ISO/IEC 20000-1:2018 demonstrates CBK’s adherence to rigorous global benchmarks in IT service management, ensuring reliable, efficient, and secure service delivery.
The Bank described the certification as particularly significant, underscoring its dedication to international best practices in areas such as information security, quality management, and sustainability.
