Zimbabwe Unveils TelOne Omni Contact Centre to Boost Smart Public Service Delivery
The newly launched centre integrates multiple communication channels — including phone calls, chatbots, and social media — into a single platform, enabling faster response times, improved accountability, and more seamless service delivery across the country.
Zimbabwe’s Ministry of ICT, Postal and Courier Services has officially commissioned the TelOne Omni Contact Centre, a modern digital facility designed to strengthen how citizens, businesses, and government institutions communicate and access public services.
The newly launched centre integrates multiple communication channels — including phone calls, chatbots, and social media — into a single platform, enabling faster response times, improved accountability, and more seamless service delivery across the country.
Speaking at the commissioning event, the Minister of ICT highlighted the significance of the facility, describing it as a major milestone in Zimbabwe’s digital transformation journey. The centre, she said, will help ensure that public service interactions become “faster, smarter, and more efficient for all Zimbabweans.”
The TelOne Omni Contact Centre is also expected to contribute to the objectives of the National Development Strategy 2 (NDS2) by expanding digital infrastructure, creating new employment opportunities for young people, and positioning the country for sustainable, technology-driven economic growth.
Reaffirming government’s commitment to leveraging innovation for public sector modernization, the Minister noted that Zimbabwe will continue to invest in citizen-centred platforms that are responsive, efficient, and aligned with the country’s digital future.
