MTN Uganda and Infobip to Transform Customer Engagement with Omnichannel Solutions
The collaboration will enable Ugandan enterprises to connect with customers seamlessly through multiple communication channels including SMS, WhatsApp, voice, email and chat applications, allowing businesses to deliver faster, more personalized and automated interactions.
MTN Uganda has announced a strategic partnership with global cloud communications platform Infobip aimed at equipping businesses with advanced digital communication tools that enhance customer engagement, improve operational efficiency, and accelerate Uganda’s digital transformation.
The collaboration will enable Ugandan enterprises to connect with customers seamlessly through multiple communication channels including SMS, WhatsApp, voice, email and chat applications, allowing businesses to deliver faster, more personalized and automated interactions.
This partnership follows a growing demand for integrated communication as more Ugandan businesses adopt digital platforms to engage customers. The partnership between MTN Uganda and Infobip seeks to address this need by providing businesses with scalable communication technology supported by MTN’s nationwide connectivity infrastructure.
“Digital communication is becoming central to how businesses engage their customers and deliver services. Through our partnership with Infobip, MTN Uganda is strengthening its role as a technology partner to enterprises by providing innovative platforms that help businesses improve customer experiences, increase efficiency and unlock new growth opportunities.”
– Ibrahim Senyonga the General Manager, Enterprise Business Unit, MTN Uganda
Infobip’s global communications platform powers messaging solutions for thousands of organizations worldwide and will now be accessible to Ugandan businesses through MTN’s
“We are excited to partner with MTN Uganda to support the digital transformation of business sector in Uganda. By combining MTN’s strong network infrastructure with Infobip’s AI-powered customer engagement technology, businesses across Uganda will be able to connect with customers across multiple channels and create richer, more connected customer experiences. With the launch of Infobip AgentOS, businesses will be equipped with a powerful platform to orchestrate the full customer experience. AgentOS transforms how companies communicate by seamlessly integrating AI agents and customer journey orchestration into one intelligent layer. It allows businesses to automate tasks, personalize customer interactions, and streamline CX management. This launch marks a significant step forward in delivering smarter, more efficient customer engagement at scale.”
– Domenico Devescovi, Global Director Telecom Strategy and Partnerships, Infobip
Beyond improving customer engagement, the partnership also supports the growth of Uganda’s digital economy by enabling businesses to adopt modern communication tools that drive productivity and innovation.
As Uganda advances its Digital Transformation Agenda under the National Development Plan IV and Vision 2040, the adoption of digital communication platforms will play an important role in enabling businesses to scale, improve service delivery and compete in an increasingly connected economy.
By combining MTN Uganda’s connectivity leadership with Infobip’s global communication technology, businesses will gain access to solutions that support automated messaging, omnichannel engagement, and real-time customer interaction.
