Kenya Revenue Authority Launches WhatsApp Tax Filing Service for Easier Returns
According to the announcement, users can now complete parts of their tax filing process by sending a message and following guided prompts on the platform.
The Kenya Revenue Authority (KRA) has announced a new, more convenient way for taxpayers to file their returns directly through WhatsApp, aiming to simplify compliance and make tax services more accessible across Kenya.
According to the announcement, users can now complete parts of their tax filing process by sending a message and following guided prompts on the platform. The initiative is designed to reduce the complexity and time traditionally associated with filing returns, offering a faster, mobile-friendly alternative.
KRA emphasized that the service is built for convenience, allowing taxpayers to access support whether they are at work, at home, or on the move. The agency highlighted that the process is straightforward and designed to be user-friendly, with step-by-step instructions delivered within the chat interface.
The move reflects KRA’s broader push toward digital transformation and improved taxpayer experience, leveraging widely used platforms like the WhatsApp to make public services more accessible and reduce friction in tax compliance.
