Sultan City Achieves HIMSS EMRAM Stage 7 for Digital Healthcare Excellence

Sultan Bin Abdulaziz Humanitarian City (Sultan City) , one of the Middle East’s largest non-profit rehabilitation and medical facilities, has achieved HIMSS EMRAM Stage 7, the highest level of digital maturity for electronic medical record (EMR) adoption awarded by the Healthcare Information and Management Systems Society (HIMSS).

The recognition places Sultan City among a select group of healthcare organizations worldwide that have achieved a fully paperless clinical environment supported by advanced analytics, comprehensive data governance and seamless interoperability across care settings. The achievement reflects the organization’s long-term commitment to clinical excellence, multidisciplinary collaboration and patient-centred digital healthcare.

According to Sultan City, the milestone marks the culmination of a long-term digital transformation journey driven by strong clinical leadership, effective governance and sustained investment in integrated digital systems. The transformation was supported by technology partners, including InterSystems, whose electronic health record platform underpins key clinical and administrative workflows.

Established by the late Crown Prince HRH Prince Sultan Bin Abdulaziz, the 510-bed facility has treated more than 1.1 million patients from across the Middle East, providing surgical, rehabilitative, therapeutic and supportive services through an integrated multidisciplinary care model.

The HIMSS EMRAM Stage 7 validation confirms that Sultan City has achieved comprehensive digital integration across its clinical environment, including fully electronic documentation, closed-loop medication management, advanced clinical decision support and the ability to leverage health data to continuously improve care quality and patient safety.

The hospital said its digital maturity is enabled by a unified electronic health record environment that provides care teams with a comprehensive view of patient information across clinical, administrative and operational domains. This integrated approach supports informed clinical decision-making, improves care coordination and enhances efficiency throughout the patient journey.

InterSystems’ TrakCare platform has contributed to this digital ecosystem by supporting interoperability, streamlining workflows and providing access to real-time patient information within a single integrated system.

Sultan City said the achievement also supports Saudi Arabia’s healthcare transformation agenda and aligns with the objectives of Saudi Vision 2030 by demonstrating how digitally enabled care models can improve patient outcomes, enhance patient safety and increase operational efficiency. The organization added that the HIMSS EMRAM Stage 7 certification provides a foundation for continued innovation, including the expansion of data-driven and predictive care approaches.

“This achievement reflects the dedication and collaboration of our teams across all disciplines. Achieving HIMSS EMRAM Stage 7 reinforces our commitment to delivering world-class, digitally enabled care and supports our ambition to continuously improve patient outcomes through innovation.”

– Dr. Abdullah Bin Zarah, Chief Executive Officer, Sultan City

“We are proud to contribute to Sultan City’s digital transformation journey. This milestone highlights the importance of collaboration and integrated technology in supporting healthcare organizations to achieve sustainable, high-impact progress.”

– Ali Abi Raad, Managing Director for the Middle East, South Africa and India, InterSystems

The achievement further strengthens Sultan City’s position as a leader in digital healthcare across the region while highlighting Saudi Arabia’s continued progress in building a modern, data-driven healthcare system aligned with international best practices.