Tech Mahindra and ServiceNow Expand Partnership to Scale Enterprise AI Deployments
The partnership will combine Tech Mahindra’s global industry, engineering, transformation and implementation expertise with the ServiceNow AI Platform to help businesses accelerate AI adoption, strengthen governance and deliver measurable business outcomes.
Tech Mahindra and ServiceNow have announced an expanded multi-year partnership aimed at helping enterprises move from artificial intelligence pilots to production-scale deployments.
The partnership will combine Tech Mahindra’s global industry, engineering, transformation and implementation expertise with the ServiceNow AI Platform to help businesses accelerate AI adoption, strengthen governance and deliver measurable business outcomes.
A key component of the collaboration will be a “Client Zero” approach, with Tech Mahindra and Mahindra & Mahindra Group serving as large-scale enterprise environments for validating AI-led ServiceNow solutions before they are deployed more broadly. Tech Mahindra said it has already recorded measurable results from its own ServiceNow deployment, including the management of more than 100,000 cases per month across 90 countries.
The companies will also develop industry-specific solutions on the ServiceNow AI Platform for sectors including manufacturing, telecommunications, banking, financial services and insurance, media and technology. The solutions are expected to support faster transformation, stronger governance and cost optimisation.
Tech Mahindra plans to significantly expand its global ServiceNow practice and establish a dedicated AI & Innovation Center of Excellence within the practice. The centre will focus on accelerating the deployment of AI capabilities, including the ServiceNow AI Control Tower and ServiceNow EmployeeWorks.
The companies will work with customers to develop transformation roadmaps, increase platform adoption, establish governance frameworks and track business outcomes across their organisations.
“It takes an ecosystem to reinvent business. We’re proud to partner with Tech Mahindra, combining our AI Control Tower with their deep industry expertise to put AI to work at enterprise scale. AI only matters when it creates value for people. Tech Mahindra is already turning that vision into business results. With the ServiceNow AI Platform, they’re driving significant cost benefits, elevating experiences for 150,000 employees, and optimizing first-level IT support by ~25%. Now we’re taking that winning formula to our customers.”
– Bill McDermott, Chairman and CEO, ServiceNow
Tech Mahindra CEO Mohit Joshi said enterprises are entering a new phase of AI adoption in which trusted execution at scale is becoming more important than experimentation.
“Enterprises are entering a new phase of AI adoption where the priority is no longer experimentation, but trusted execution at scale. To unlock meaningful business value, AI must be embedded into the systems, workflows, controls, and operating models where enterprise work actually happens. Our expanded partnership with ServiceNow brings together platform strength, industry context, AI governance, and transformation capability to help customers operationalize AI responsibly, accelerate productivity, and create measurable outcomes across the enterprise.”
– Mohit Joshi, Chief Executive Officer, Tech Mahindra
