ServiceNow and Aramco Digital Sign Agreement to Accelerate AI-Powered Enterprise Transformation

ServiceNow,  the AI control tower for business reinvention, and Aramco Digital,  the technology subsidiary of Aramco, have announced the signing of a Collaboration Agreement to enable AI-powered workflows and accelerate enterprise transformation across the Aramco ecosystem.

Through this Collaboration Agreement, Aramco Digital will leverage ServiceNow as a foundational platform to standardize and govern digital workflows across a highly distributed network of affiliates, subsidiaries, and joint ventures operating in more than 50 countries. The initiative supports a more unified approach to reducing fragmentation, modernizing enterprise processes, and establishing a consistent AI-enabled foundation that can scale across the ecosystem.

ServiceNow runs more than 100 billion workflows annually across some of the world’s largest enterprises — supporting Aramco Digital’s vision to drive efficiency, strengthen governance, and enhance consistency across the ecosystem.

Four domains, one platform

The Agreement focuses on addressing key operational challenges associated with managing a large, geographically dispersed enterprise group across four interconnected domains:

• AI-powered workflows: Enabling intelligent automation across enterprise systems to improve operational efficiency, reduce manual processes, and accelerate execution.
• Customer experience: Enhancing service management and customer engagement through unified, CRM-driven solutions that establish consistent service standards across entities.
• Group shared services: Standardizing core business functions to enable a unified service model, reduce duplication, and improve operational consistency across the group.
• Enterprise resource planning (ERP) modernization: Modernizing and optimizing legacy ERP environments to reduce technical debt, improve cost efficiency, and support scalable digital growth.