Ghana’s MNOs Begin Rollout of Improved Data Bundles, Following Directives from Government
So far, AT and Telecel have successfully rolled out the revised bundles. However, MTN Ghana has faced technical setbacks that delayed its implementation.
Mobile Network Operators (MNOs) in Ghana have commenced the implementation of revised data bundle allocations following a recent policy directive from the Honourable Minister for Communication, Digital Technology and Innovations, Samuel Nartey George (MP).
Under the new directive, MNOs are expected to increase data bundle values by up to 15% without raising prices—a move aimed at improving data affordability and access for Ghanaians.
So far, AT and Telecel have successfully rolled out the revised bundles. However, MTN Ghana has faced technical setbacks that delayed its implementation. A high-level meeting was convened between the Minister and a delegation from MTN Ghana, led by Chief Corporate Services and Sustainability Officer, Ms Adwoa Afriyie Wiafe, to address the disruptions.
According to MTN, three of its critical backend services crashed shortly after going live—despite having passed User Acceptance Testing (UAT)—causing system-wide disruptions. Customers reported being unable to purchase data bundles or access the popular ‘399 bundle,’ which had been tailored for heavy data users including content creators and students.
Ms Wiafe clarified that the issue was not caused by a cyberattack but stemmed from an internal system failure. The crash resulted in failed transactions and incorrect messaging to subscribers.
All three affected services have since been restored, and MTN technicians are currently reconfiguring the system and recalculating user data balances. The operator expects full functionality, including availability of the revised bundles, by midnight.
Minister George underscored the need for transparency and consistent public communication, noting his own efforts to keep Ghanaians informed. He urged MTN to accelerate recovery operations and ensure full subscription access before the close of business.
The Ministry thanked the public for its patience and reiterated its commitment to making mobile data more accessible and affordable across all networks.
The coming days will be critical in assessing how well the new pricing structure serves the needs of consumers in Ghana’s fast-growing digital economy.
